IGNOU Grievance 2025: The Indira Gandhi National Open University (IGNOU) is one of the largest open universities in the world, catering to millions of students across India and abroad. While IGNOU offers flexible learning opportunities, students often face issues related to assignments, exams, grade cards, study materials, and technical glitches. To address these concerns, IGNOU has established a Grievance Redressal System to ensure that students receive timely assistance and resolutions.
In this article, we will guide you through the IGNOU grievance redressal process in 2025, including how to file complaints, common student grievances, and ways to track your complaint status.
What is the IGNOU Grievance Redressal System?
The IGNOU Grievance Redressal System (IGRS) is an online and offline platform where students can submit complaints and seek solutions for academic and administrative issues. The system ensures that student concerns are addressed efficiently by the respective departments.
Students can file complaints related to:
- Assignment submission and evaluation delays
- Term-end examination (TEE) issues
- Grade card discrepancies
- Study material delivery problems
- Enrollment and admission-related queries
- Technical issues with the online portal
How to File an IGNOU Grievance in 2025?
Step 1: Visit the Official IGNOU Grievance Portal
To file a grievance, visit the IGNOU Grievance Portal at:
IGNOU Grievance Portal 2025
Step 2: Select the Nature of Your Complaint
Choose the category of your grievance, such as:
- Assignment-related issues
- Exam-related issues
- Admission and enrollment queries
- Refund requests
- Technical issues with the IGNOU website
Step 3: Provide Required Details
Fill in the necessary details like:
- Name
- Enrollment number
- Regional Centre
- Program code
- Contact details
- A detailed description of the grievance
Step 4: Upload Supporting Documents (if required)
If your grievance relates to missing assignment marks, exam results, or study material, attach supporting documents like:
- Assignment submission receipts
- Grade card screenshot
- Exam fee payment confirmation
Step 5: Submit Your Complaint
After filling in all details, click the Submit button. You will receive a complaint reference number, which can be used to track your grievance status.
Tracking Your IGNOU Grievance Status
Once you submit a grievance, you can track its status by:
- Visiting the IGNOU Grievance Portal
- Entering your complaint reference number
- Checking the response from IGNOU officials
If your grievance is not resolved within the stipulated time, you can escalate it to higher authorities.
Common IGNOU Student Grievances & Solutions
| Issue | Possible Cause | Solution |
|---|---|---|
| Assignment marks not updated | Delay in evaluation by study center | Contact your regional center or submit a grievance online |
| Exam results not declared | Technical errors or evaluation delays | Wait for official updates or file a complaint |
| Study material not received | Postal issues or address mismatch | Update address and request re-dispatch |
| Grade card shows incomplete status | Missing assignment or practical marks | Check with the study center and resubmit if necessary |
| Refund for canceled admission not processed | Processing delays | Submit a grievance with fee payment details |
Contacting IGNOU for Grievance Resolution
Apart from the online grievance portal, students can also contact IGNOU via:
1. IGNOU Regional Centres
Each regional center has a Student Service Centre (SSC) that assists students with complaints. You can find the contact details of your regional center on the IGNOU website.
2. IGNOU Helpline Numbers
For quick assistance, students can call the IGNOU helpline numbers available on the university’s website.
3. Email Support
Students can also send an email to [email protected] with their complaint details.
IGNOU Grievance Redressal Timeline
IGNOU generally resolves grievances within the following timeframes:
- Assignment & Grade Card Issues: 15-30 days
- Exam & Result Queries: 30-45 days
- Study Material Dispatch: 20-40 days
- Technical & Admission Issues: 7-15 days
If a complaint remains unresolved beyond the specified period, students can escalate it to the IGNOU Student Grievance Redressal Committee (SGRC).
Important Links & Information
Here’s a table with all the important links related to IGNOU grievances in 2025:
| Service | Link |
| IGNOU Grievance Portal | Click Here |
| IGNOU Assignment Status | Click Here |
| IGNOU Exam Form Submission | Click Here |
| IGNOU Grade Card | Click Here |
| IGNOU Official Website | Click Here |
FAQ about IGNOU Grievance 2025
What is the IGNOU Grievance Redressal System?
The IGNOU Grievance Redressal System is an online platform where students can submit complaints related to admission, study materials, results, grade cards, assignments, and other university-related issues.
How can I file a grievance with IGNOU?
You can file a grievance by visiting the official IGNOU grievance portal at IGNOU Grievance Portal and submitting your complaint with all required details.
How long does it take for IGNOU to resolve a grievance?
The resolution time varies depending on the nature of the complaint. Most grievances are resolved within 15-30 days. However, complex cases may take longer.
How can I check the status of my grievance?
After submitting a grievance, you can track its status on the IGNOU grievance portal using your grievance reference number.
What should I do if my grievance is not resolved?
If your grievance remains unresolved beyond the standard timeline, you can escalate the matter to the IGNOU Student Service Centre or contact your Regional Center for further assistance.
Can I withdraw my grievance after submission?
Yes, if your issue is resolved before IGNOU takes action, you can withdraw your grievance by logging into the portal and selecting the withdrawal option.
Conclusion
IGNOU provides an efficient grievance redressal mechanism to ensure that students’ concerns are addressed promptly. Whether you are facing assignment evaluation delays, grade card issues, or exam-related queries, you can file a complaint through the official grievance portal. By following the correct procedure and keeping track of your complaint status, you can ensure a hassle-free resolution.
If you have any further queries, feel free to check the IGNOU FAQ section or contact the university’s helpline.
